I was initially very happy with the NanoFoamer Pro Gen-2. When it works, it produces excellent milk foam.
Unfortunately, after normal use, the whisk assembly detached and stopped working. The product had never been dropped or misused, so this was very disappointing.
I contacted customer support hoping for a replacement part or a goodwill gesture. Instead, I was told the issue must have been caused by physical damage and that I should purchase a replacement lid kit. After explaining that the unit had always been handled carefully, I received no further response.
The product performs well, but in my experience the whisk assembly is quite delicate, and the after-sales support was disappointing. Because of this, I cannot recommend it with confidence.