SHIPAID

Direct Brand to Customer Promise

We enable your favorite brands to provide a delivery guarantee because we know that every order is precious, and things happen! In case of any issues during transit, we offer a quick and easy method to report the problem directly to the brand, for a swift resolution.

By purchasing this delivery guarantee, you agree to our Terms Of Service and Privacy Policy. You are not obligated to purchase this guarantee. This guarantee is NOT insurance and does not provide indemnification against loss, damage, or liability arising from a contingent or unknown event, but rather, through ShipAid brands provide a delivery guarantee whereby if the product you ordered is not delivered in satisfactory condition, the brand from which you ordered the product may replace the product free of charge. ShipAid does not provide any products or services directly to consumers, but instead provides a service that allows brands to facilitate product replacement to their customers. Purchasing this guarantee does not mean that you will automatically be reimbursed for any product or shipping costs because the resolution process and decision for compensation is strictly decided by the brand you are purchasing from. The brand will require proof of damage or undelivered product.

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